PRODUCT WARRANTY

Warranty Coverage
In order to validate your warranty, all frames must be finished in accordance with manufacturer’s recommendations.
Subject to the conditions, exclusions and limitations stated herein, Specialty Building Products warrants that its product is free from any defects in material and workmanship that renders its product unfit for its normal and recommended use.
This warranty applies only to the original purchaser of the glass purchased directly from Specialty Building Products. This warranty is not transferable or assignable. The period of warranty shall begin as of the date of purchase by the customer and shall extend for the products respective warranty period.

Exclusion
This warranty does not cover any of the following:

  1. Any defects or damages arising out of and/or caused during shipment by common carriers, private transportation, or any other means of transportation.
  2. Any defects or damages arising out of improper maintenance, installation, handling, cleaning, finishing,
    glazing, misuses, abuse, acts of God, accidents, and/or any other circumstances beyond the control of Specialty Building Products.
  3. Any product installed in, or submitted to high heat conditions, high moisture conditions, high vibration,
    and/or extreme temperature changes, or painted a dark colour or installed behind a screen door. Products with Centurion frames can be: submitted to high heat conditions, painted a dark color, installed behind a screen door.
  4. Labour, shipping, or other charges incurred or claimed by the customer.

Inspection and Discovery of Defect
It is the customer’s responsibility to inspect the product immediately upon receipt of shipment. If a defect covered under this warranty is discovered upon such inspection, the customer shall immediately file a claim in accordance with the proper procedure as set forth below.
Specialty Building Products shall have no obligation with respect to any defect reasonably discoverable upon immediate inspection, when such defective product is installed (or otherwise used) prior to properly filing a claim. If a defect is discovered after receipt of shipment but within the products warranty period, the customer shall immediately file a claim in accordance with the proper procedures as set forth below.

Warranty Claim Procedures 
The customer must comply with the following procedures to make a proper claim under this warranty:

  1. The customer must present a written claim to Specialty Building Products within 30 days after discovering a defect. The written claim must be received within the products warranty period.
  2. The customer must provide the following
    information in its written claim.
     a) adequate description of the claimed defect(s);
     b) identification of product design or pattern;
     c) date of purchase, place of purchase, 
    purchase price, and date of delivery to customer.
  3. The customer must, if requested by Specialty Building Products, permit Specialty or its representative to inspect the product or if requested return product freight prepaid for inspection.

 
Remedies

  1. After receiving a valid claim, Specialty Building Products has the option to
     a) repair the product or
     b) provide a replacement product  (or part, as ppropriate) of like kind and design.
  2. Replacement of the insulated glass component of the product will result in the following charge to the
     customer based on a percentage of Specialty Building Products then current wholesale price for a
     comparable product.
     Period after Purchase Amount of Charge to Customer
     0 - 5 years none
     6 - 8 years 25%
     9 - 10 years 50%
  3. If Specialty Building Products elects to provide a replacement product, the limited warranty on the
    replacement product will last for the balance of the warranty on the original product. If the customer fails to provide a satisfactory proof of the date of purchase, the date such product was manufactured shall be used.

Disclaimer of Warranty
Specialty Building Products makes no other warranties, expressed or implied, statutory or otherwise, with respect to its product (or any other replacement product), including any warranties of merchantability or fitness for a particular purpose, except to the extent provided herein.

Limitation of Remedies
The remedies set forth above are the customer’s exclusive remedies for breach of warranty or negligence. In no case shall Specialty Building Products be liable to the customer or any other person for any general, incidental, or consequential damages.
 

UNLESS MODIFIED IN WRITING SIGNED BY BOTH SPECIALTY BUILDING PRODUCTS AND THE CUSTOMER, THIS WARRANTY IS THE COMPLETE AND EXCLUSIVE WARRANTY RELATED TO THE PRODUCT, AND IT SUPERSEDES ALL EARLIER AGREEMENTS. NO EMPLOYEES OF SPECIALTY BUILDING PRODUCTS AND OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY.

INVALIDATION OF ANY ONE OR MORE OF THE PROVISIONS OF THIS WARRANTY SHALL NOT INVALIDATE OR EFFECT ON ANY OF THE OTHER PROVISIONS.

© 2005 Specialty Building Products Ltd.